The below post bears re-reading. I get several emails all the time dealing with this exact issue. The bottom line is - if the name on the account as it is "today" does not match the name being provided via the email request, no account information (password) will be provided. Telling me "you know me, you know it's my account" will not help. I personally know very few players in real life, all I can go by is what is provided in the account info.
Remember, drakkar accounts are NOT transferrable between people. Their is no "account ownership", all accounts are property of drakkarzone.
We have had a rash of "i'm the original account owner and I want my account back" emails.
This normally results in the account being closed.
Also, do not share your account information with ANYONE. Do not log in on ANYONE elses computer using your drakkarzone account. Don't let anyone log into YOUR computer using your drakkarzone account.
Don't give your credit card information to anyone.
No sysop, EVER will ask you for your password. I'll never ask you for your password.
People spoof email from us all the time. Always check the header to see where the email is really from.
Don't EVER post the LINKS from your account page in chat, or to someone else.